At Banjor, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions outlined below.
Items must be returned within 3–5 days of receiving the order.
Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
Returns will not be accepted if the product shows signs of use, damage, or alteration.
Items purchased on sale or special promotions may not be eligible for return unless defective.
You received a damaged or defective item.
You received the wrong product or size.
There is a manufacturing defect.
Please note that slight color variations due to lighting or screen differences are not considered defects.
To initiate a return, contact our support team with your order details and reason for return.
After approval, you will be instructed on how to send the product back.
Customers may be required to share images of the product for verification.
Return delivery charges may apply depending on the reason for return.
If the return is due to our mistake (wrong or defective item), we will cover the return cost.
Once the returned product is received and inspected, your refund will be processed.
Refunds are usually completed within 5–7 business days.
For Cash on Delivery orders, refunds may be issued via bKash, Nagad, or bank transfer.
Customers may request an exchange instead of a refund, subject to product availability.
Exchange requests follow the same conditions as returns.
Banjor reserves the right to deny any return that does not meet the above conditions.
For any assistance, please contact our customer support team.
